Other Guides: Vehicle Registration Help → Guest Parking Help →

Resident Account Guide

Your account,
explained.

New here? Start with the basics below — then dive deeper when you're ready. Everything you need to manage your Vehicle Passes, Guest Pass, and account.

↓

Start Here

Two simple paths to get going.

Pick the path that matches where you are right now. Each takes just a few minutes — scroll further down for the full walkthrough of every step.

New? Create your account

1
Go to Create Account and fill in your name, phone, email, and password.
2
Select your community and address from the dropdown.
3
Upload a clear photo of your driver's license (JPG, PNG, or PDF).

See full registration guide →

Already have an account? Log in

Manage your vehicles, Guest Pass, and settings in one place.

1
Log in at goldgarusa.com/pages/my-account.
2
Open the Vehicles tab to add or check the status of a car.
3
Open the Settings tab to update your name, phone, or request an address change.

Explore dashboard tabs →

Overview

What is the Resident Account Dashboard?

The Resident Account Dashboard at My Account Dashboard is your central hub for everything related to your Vehicle Passes, Guest Pass, and community registration with Goldgar USA. Log in once and manage all of this in one place — no phone calls, no paperwork.

Vehicle Management

See all your registered vehicles, their permit numbers, status, and tag expiration. Request changes, replacements, or removals when you need to.

Order History

Review past Vehicle Pass and Guest Pass orders. All fulfillment history lives here so you always have a record.

Guest Parking Access

With an active Guest Pass, open the Guest Parking app directly from your dashboard. Guest hour and stay limits set by your community's HOA are shown here too.

Profile & Settings

Update your name and phone number. Request an address change through the protected address-change flow when you need to move or correct a typo.

Getting Started

New resident? Create your account.

It's a quick three-step form at goldgarusa.com/pages/create-account. Our team reviews and approves once you submit.

Only one account per address. If someone in your household already has an account, share it — don't create a new one.

Personal info

Your email is your login — use one you check regularly.

Full name
Phone
Email (your login)
Password (8+ characters)

Pick the email where you want notifications. You can change your phone later anytime.

goldgarusa.com/pages/create-account

Step 1 of 3

Full Name

Maria Garcia|

maria@email.com

Phone

(954) 555-0100

Community & address

Pick your community, then your address from the list.

Choose your community
Choose your address from the dropdown
Address not listed? Type it exactly as it appears on your lease or deed

Get this right. Your address connects everything — permits, vehicles, history. If it shows up wrong later, give us a call. Don't create a second account.

create-account · step 2

✓

Step 2 of 3

Community

Riverview Estates ▾

Your Address

4421 Palm Way #3B|

Upload your driver's license

Take a clear photo or scan. We use it to confirm the name and address on your account.

JPG, PNG, or PDF
Make sure it's clear — blurry photos get rejected
Front side only is fine

Just moved? If your license still shows your old address, you can still create your account — we'll give you 60 days to update your license with the Florida DMV and upload the new copy. Florida law requires drivers to update their license within 30 days of a move; we extend that to 60 to give you a buffer. Mention it in the notes field when you register.

create-account · step 3

✓

Step 3 of 3

Driver's License

Tap to upload
JPG · PNG · PDF

Submit Registration

✓

After you submit

Your account is created right away. You can log in immediately while our team reviews your info.

You can log in and see your dashboard right away
Any vehicles you add will show as Under Review until approved
Most accounts are reviewed within 1–2 business days
We'll reach out if we need anything else

Once approved, your dashboard will show your permit details and any vehicles on your account.

Dashboard

What's on my dashboard?

Your dashboard is a single scrollable page with five sections. Here's what's in each one — tap any tab below to see a description.

Welcome banner — shows your first name, community, and address at the top of the page so you always know which account you're viewing.

My Vehicles section — the centerpiece. Shows all your registered vehicles as cards with status badges. This is where you can also add, replace, or remove vehicles.

If you have no vehicles registered yet, a "Register Your First Vehicle" button appears here.

Order history — shows your last 5+ orders from the Goldgar USA store, including Vehicle Pass and Guest Pass orders.

Each order shows: order date, order number, items, total, and status (paid / fulfilled). Tap any order to expand its line items.

A "View all orders" link takes you to Shopify's standard order page for a complete history.

Orders are read-only — contact Goldgar USA for questions about a specific order.

If you have an active Guest Pass: a large button links directly to the Guest Parking App. The guest parking rules set by your community's HOA are also shown here — hours limits, consecutive-stay limits, etc.

If you do not have a Guest Pass: this card is grayed out with a message explaining how to get access. You'll need to purchase a Guest Pass from the Goldgar USA store.

Community Rules — displays a link to your community's parking rules document. All rules governing vehicle limits, guest parking hours, and stay caps are set by your community's HOA, and the linked document is the official PDF they publish.

If the rules document link is missing or broken, contact Goldgar USA and we will coordinate with your HOA to update it.

Name & Phone — you can update these directly and changes take effect immediately.

Email — displayed but not editable here (it's your login). Use your account profile page to update it, or contact us.

Address — shown with a lock icon. You cannot edit this directly. Use the "Request Address Update" button to submit a change request. You'll see a warning explaining why address changes require admin review.

Community — display only. Set by the admin when your account is configured.

Vehicle Management

Understanding your vehicles

Every registered vehicle has a status badge on its card. Here's what each one means and what to do.

✓ Approved

Your vehicle is registered and your permit is active.

Permit number and tag expiration date are shown on the card. You can request a replacement or removal from here.

… Pending Approval

Your vehicle registration is awaiting review.

The Goldgar USA team will review your submission. No action is available on this card until a decision is made.

✕ Denied

Your registration could not be approved.

The denial reason is shown on the card. Correct the issue and re-submit. See the table below for specific denial reasons and what to do.

Blacklisted

This vehicle is flagged and cannot be registered.

The reason is shown on the card. This can only be cleared by the Goldgar USA team. Contact us to appeal.

2022 Toyota Camry ✓ Approved

ABC-1234

Silver · Sedan

Permit #P-001 · Exp. Jan 2027

2020 Honda Civic Pending…

XYZ-789

Blue · Sedan

Submitted Apr 12 · Awaiting review

2019 Ford F-150 ✕ Denied

LMN-456

White · Truck

Reason: Wrong document — please re-upload

Denial Reasons & How to Respond

Correct the issue shown on your card, then re-submit the vehicle registration.

Denial Reason	What It Means	What to Do
Wrong document	The file you uploaded is not a valid vehicle registration, or it was unreadable.	Upload a clear, legible copy of your current vehicle registration certificate.
Wrong address	The registration shows an address that doesn't match your community address.	Just moved? Request a 60-day extension from your dashboard so you have time to update with the DMV and upload a new copy. If the address is right, upload an updated registration.
Plate mismatch	The license plate on the document doesn't match what you entered in the form.	Re-enter the license plate exactly as printed on your registration document.
Duplicate plate	This plate is already registered to another resident in the system.	Contact Goldgar USA — this requires manual resolution.
Information incomplete	Required fields are missing or unclear.	Re-submit with all fields complete (make, model, year, color, plate, document).

Vehicle Card Features

Each vehicle card on your dashboard has interactive elements beyond just the status badge. Here is what each one does.

#P-001

Permit Number Pill

The gold #P-001 badge on an approved vehicle card is your permit number. Tap it to open the Permit Details panel, which shows your full permit number, expiration date, and — if your permit needs attention — the option to report a lost, stolen, or damaged permit. The permit panel is also where annual renewal information appears for tenant accounts.

Temp Rental Active

Temporary Rental Vehicle

Driving a rental while your car's in the shop? Tap your approved vehicle card and choose the option to add a temporary vehicle — no extra pass needed. Once approved, the rental shows up in a green panel under your main car with the plate and end date.

When your own car's back, tap the card and remove the rental yourself. Your original permit is untouched.

60-Day Extension

Extended Vehicle Card

If your registration shows an address that doesn't match your home, we may give you a 60-day extension instead of denying you. Your card turns orange and shows the deadline.

Tap the card to view details and use Resubmit to upload an updated registration before the deadline. If you can't make it, give us a call.

Blacklisted

Blacklisted Vehicle Card

A blacklisted vehicle has been flagged by the Goldgar USA team — typically due to repeated violations or policy non-compliance. The card turns red to make it immediately visible. The blacklist reason is shown on the card.

Tap the card to appeal the decision or remove the vehicle from your account. The blacklist flag can only be cleared by the Goldgar USA team after reviewing your appeal.

Adding, Replacing, and Removing Vehicles

Every vehicle change is reviewed by our team. Here's what each action does.

Adding a vehicle

Tap "Add Another Vehicle" on your dashboard. A form asks for make, model, year, color, plate, and notes.

The button hides if you've reached your community's vehicle limit
After submitting, a new Under Review card appears on your dashboard right away
Once approved, the card updates to Approved on your next visit
You may need to buy another Vehicle Pass first depending on your community's rules

Replacing a vehicle

Tap "Replace Vehicle" on an approved card. A warning shows before you continue.

What the warning says: Replacing unlinks the permit from the current vehicle. The new car needs to be reviewed and a $25 renewal is required to issue the new permit.

Confirm and fill in the new vehicle's info
The old card shows a "Replacement Requested" badge while we review
Have questions? Give us a call before submitting — you can't undo this on your own

Removing a vehicle

Tap "Remove Vehicle" on an approved card. A warning explains what happens.

What the warning says: Removing the vehicle voids its permit. To register another car in this spot, you'll go through the full registration steps and buy a new Vehicle Pass. You can't undo this on your own.

Once you confirm, the card shows a "Removal Requested" badge
Our team removes the vehicle and voids the permit
Moving out? Give us a call — don't just stop using the app, your account stays active until we officially close it

Guest Pass

What is a Guest Pass and how do I get one?

A Guest Pass is a standalone product you purchase from the Goldgar USA store to unlock the Guest Parking app on your dashboard. It is purchased periodically (monthly, bi-annually, or yearly) as you need it. Without an active Guest Pass, the Guest Parking section of your dashboard is grayed out and inaccessible.

You have a Guest Pass

The Guest Parking tab in your dashboard shows an active link to the app. Your community's guest parking rules are displayed there. You can register guests, send guest links, and manage approvals — all from the app.

No Guest Pass yet

The Guest Parking section is visible but grayed out. A message explains that an active Guest Pass is required. You'll also see a link to the Goldgar USA store where you can purchase a Guest Pass directly — pick the plan (monthly, bi-annual, or yearly) that suits you.

Purchase a Guest Pass

Visit the Goldgar USA store and add a Guest Pass to your cart. Choose the plan that matches how long you want access: Monthly, Bi-Annual, or Yearly. You can renew as often as needed.

Order is fulfilled

Once your Guest Pass order is fulfilled, your account is automatically activated for guest parking. This usually happens within a few minutes of purchase.

Guest Parking tab becomes active

Refresh your dashboard. The Guest Parking section will now show an active link to the app. If it still appears grayed out after 15 minutes, contact us and we'll activate it manually.

For full instructions on using the Guest Parking app — sending guest links, approving requests, checking usage — see the Guest Parking Help page →

Address Policy

Why is my address locked?

Your address connects everything on your account, so we ask our team to handle changes manually.

Violation history

Your address links to all parking and property history. Changing it without us breaks that link.

Vehicle Pass

Your Vehicle Pass and physical permit are issued to your address. A silent change would create mismatches.

Inspection records

Inspections are tied to addresses, so an address change has to be reviewed by our team.

No duplicate accounts

Moved within the community? Submit an address change from your existing account — don't create a new one.

How to request an address change

Go to your dashboard → Settings section → tap "Request Address Update". A warning will explain the impact. After confirming, enter your new address and the reason (moving / typo / other). The request goes to the Goldgar USA team, who will update your account records on our end.

→ This cannot be done directly in the app. All address changes require admin review.

Help & FAQ

Frequently Asked Questions

Tap any question to expand the answer.

Account & Access

Your account exists but you haven't completed a Vehicle Pass purchase yet. The full dashboard is only shown to residents who have at least one active Vehicle Pass on file.

To get full access: purchase a Vehicle Pass from the Goldgar USA store. Once your order is fulfilled, your dashboard unlocks automatically and becomes fully visible. If you believe this is an error, contact us.

Yes. Your account is based on your email and password — you can log in from any browser or device. There's no device limit.

Each address has one account. If multiple people in a household need to manage the account (vehicles, guest parking, etc.), they should all use the same registered email and password to log in. If you need to transfer the account to a different person at the same address, contact us.

Contact Goldgar USA directly. We will deactivate your account, void your Vehicle Pass and any active Guest Pass, and archive your records. Do not simply stop using the app — your Vehicle Pass and Guest Pass access remain active until officially closed, which can cause issues for the next resident at your address.

Vehicles

If no vehicles have been registered to your account yet, the dashboard shows a "Register Your First Vehicle" prompt — this is normal.

If you previously had vehicles registered and they're not appearing, try refreshing the page. If they still don't show up, contact us — there may be a data issue that needs to be fixed on our end.

The "Add Another Vehicle" button is hidden once you have reached your community's maximum registered vehicle count. Maximum vehicle counts are set by your community's HOA. Contact Goldgar USA if you need to replace a vehicle or ask about an exception.

Please correct the issue first, then re-submit. Re-submitting the same information without addressing the denial reason will result in another denial. Read the denial reason on your card carefully and fix the specific problem (wrong document, plate mismatch, etc.) before trying again.

A vehicle is blacklisted when it has been flagged by the Goldgar USA team — typically due to repeated violations or policy non-compliance. Blacklisted vehicles cannot be registered.

To appeal:

Read the blacklist reason on your dashboard card
Contact Goldgar USA directly (phone or email)
The blacklist flag can only be removed by the Goldgar USA team — it cannot be cleared from the app

Acknowledging the blacklist notice on your dashboard records that you have seen the reason, but does not change the vehicle's status.

Registration

No — you can still register. If you recently moved and your license still shows your old address, you have 60 days to update it with the Florida DMV and upload the new copy from your dashboard. Mention the move in the notes field when you register so we know what to expect. Miss the deadline and your registration may be removed.

If your address isn't listed, the form will let you type it in. If you think it should be in the list, give us a call and we'll add it.

No automatic confirmation email goes out. Just go to goldgarusa.com/pages/my-account and sign in — if you can log in, you're good. If you can't, give us a call.

Guest Pass

The Guest Parking tab usually shows up a few minutes after your order is fulfilled. Wait 5–10 minutes and refresh. If it still doesn't appear after 15 minutes, give us a call — we can turn it on manually right away.

If you refund the Guest Pass, your guest parking access turns off and the Guest Parking tab won't be available anymore. Questions about refunds? Give us a call.

Yes. Guest Parking is only for residents who already have an active Vehicle Pass and an approved account. Buy a Vehicle Pass first, then add a Guest Pass when you want to invite visitors. Guest Passes come in monthly, bi-annual, or yearly plans — renew as often as you need.

Address & Profile

Go to Settings and tap "Request Address Update". Describe the fix in the notes (e.g. "typo — should be Unit 3B not 3D") and submit. Our team handles the rest. Don't create a new account to work around it.

Yes. In the Settings section of your dashboard, your name and phone number have Edit fields that you can update directly. Changes take effect immediately and are saved to your account.

Community assignment is managed by Goldgar USA internally. Contact us with your correct community name and we'll fix it quickly — usually within the same call or email.

App Issues

Try refreshing the page. If it still doesn't load:

Clear your browser cookies for goldgarusa.com
Log out and log back in at goldgarusa.com/pages/my-account
Try a different browser or device
Contact us if the problem continues

Your Shopify session may have expired. Log out at goldgarusa.com/account/logout and then log back in. If this keeps happening, clear your browser cookies for goldgarusa.com.

Take a screenshot of the error and contact us — we can usually resolve these quickly. Provide your account email and the page you were on when the error appeared.

Quick Help