Terms of Service

1. Acceptance of Terms — and How You Became Bound by Them

These Terms of Service ("Terms") govern your access to and use of the website, resident parking portal, and parking enforcement services (together, the "Service") operated by Goldgar Services Inc. ("Goldgar," "we," "our," "us"), a Florida company, on behalf of the homeowner association or community that has contracted us for parking enforcement (the "Community"). Goldgar Services Inc. operates the storefront at goldgarusa.com; every right, obligation, release, and limitation in these Terms runs to Goldgar Services Inc..

You are bound by these Terms through two independent routes, and either one alone is sufficient:

• Through your Community. Your Community's association has entered into a contract with Goldgar Services Inc. to administer and enforce its parking rules. Your lease, deed, purchase agreement, or occupancy agreement for a residence in that Community, together with your acceptance of and obligation to follow that Community's governing documents, bylaws, rules, and regulations, makes the Community's parking program — and Goldgar's enforcement of it under that contract — binding on you, your household, your tenants, and your guests. You are subject to enforcement under these Terms whether or not you ever create an account, visit this website, or purchase anything from us. Parking a vehicle on the Community's property is itself acceptance of the Community's parking rules and of Goldgar's authority to enforce them on the association's behalf.
• Through your use of our online system. Separately, your use of this website, the resident portal, the guest-parking application, or any other online service we operate constitutes your agreement to these Terms and to our Privacy Policy, which is incorporated by reference. Creating an account, registering a vehicle, submitting a guest request, uploading a document, disputing a violation, or purchasing a pass each independently constitutes acceptance.

If you do not agree to these Terms, do not use the Service — but understand that declining to use the online system does not exempt a vehicle you park on the Community's property from the Community's rules or from enforcement under them.

2. Eligibility, Accurate Information & Your Responsibility to Check Your Account

You must be at least 18 years old and a resident, owner, tenant, board member, or property manager with a genuine connection to a Community served by Goldgar to use the Service. Any information you submit — including your identity, address, lease, and vehicle information — must be truthful, current, and accurate. Only one active resident account is permitted per property address.

Goldgar does not promise to send you reminders. We are under no obligation to send any notice, reminder, alert, or warning, for any reason, at any time.

We may, entirely at our discretion, send optional courtesy notifications — for example, a push notification to the resident portal if you have chosen to enable them. These are a convenience, not a commitment. They may be incomplete, delayed, or not sent at all; we may change or stop them at any time without notice; and you should never rely on them.

It is your responsibility to sign in to your account and check its status — including your registration and permit status, expiration and renewal dates, guest activity, compliance deadlines, open violations, and any other matter that may affect you — and to know and follow your Community's parking rules. Nothing lapses, expires, or takes effect because we did or did not contact you, and the absence of a notice from Goldgar is never a defense to a violation, an expiration, a forfeiture, or a tow.

Goldgar operates exclusively in South Florida and does not conduct business in any other state. If you reside out of state but are registering for a Florida community we serve, these Terms still apply to your use of the Service.

3. What Goldgar Does — and Doesn't — Do

Goldgar Services Inc. is hired by your Community's association or property manager to enforce the parking rules that Community has already adopted. Goldgar does not create, waive, or grant exceptions to those rules — the association's board and governing documents are the final authority on what the rules are. Every action described below is taken as the association's authorized agent, within the scope of the Community's governing documents and bylaws and applicable law, and never beyond it.

By residing in, occupying, or parking a vehicle at a Community that has contracted Goldgar, you acknowledge and consent to the following enforcement activities on that Community's property:

• Entry onto and presence on the property. Goldgar personnel enter, walk, drive through, and inspect the Community's common areas, parking areas, driveways, lots, streets, garages, and other areas covered by the association's parking program, on foot or by vehicle, at any time, to the full extent the Community's governing documents, bylaws, and applicable law permit. Inspections are conducted on the association's authority and on its property; they are not visits to your home. Goldgar does not enter the interior of a residence.
• Inspecting and interacting with vehicles. We approach parked vehicles; observe, read, and record license plates, registration decals, VIN plates visible through the windshield, permits, hangtags, and stickers; and check them against the Community's registration and guest-safelist records. We do not enter, open, search, or operate a vehicle.
• Affixing violation notices and stickers to vehicles. Where a vehicle is in violation of the Community's rules, we place a violation notice on it — which may include an adhesive sticker, decal, or window notice affixed to the exterior of the vehicle, including to glass, paint, or trim — as well as tags, hangers, envelopes, or notices placed under a wiper or on a handle. This is the notice mechanism the Community has adopted, and it is a normal and expected consequence of parking in violation of the rules. You consent to the placement of such notices on a vehicle you own, drive, or authorize onto the property.
• Taking photographic and video evidence. We photograph and may record vehicles, license plates, permits, stickers, the vehicle's position and surroundings, and the condition and circumstances of the violation, from the exterior and on the Community's property, as the enforcement and legal record. Some Communities also operate automated license plate reader (ALPR) camera systems. See our Privacy Policy for exactly what is captured, who receives it, and how long it is kept.
• Issuing violations and escalating them. We issue violations, record them against the vehicle and the address, and report them to your Community's association, board, and property manager.
• Authorizing a tow or immobilization. Where a violation goes unresolved and the Community's rules authorize it, we may authorize a licensed third-party tow company to tow or immobilize a vehicle at the vehicle owner's expense. Goldgar does not tow or immobilize vehicles itself — see Section 11.

Goldgar does not decide what the rules are, does not waive them, and does not grant exceptions. If you believe a rule is wrong or should not apply to you, that is a matter for your Community's board, not for Goldgar.

4. Account Registration & Required Documents

Registering an account or a vehicle requires submitting government-issued identification and, where applicable, proof of lease and vehicle registration, so we can confirm you belong to the Community. As explained in our Privacy Policy, these documents are used only to review your submission and are permanently deleted the moment it is approved or denied — we do not keep copies afterward.

Goldgar reserves the right to reject any account, vehicle, or guest registration that does not meet the Community's requirements, or to request additional documentation before approving it.

5. Fees, Purchases & No Refunds

All purchases (vehicle passes, guest passes, renewals) are processed through our third-party e-commerce checkout, which is handled by a PCI-compliant payment provider — Goldgar never receives or stores your full payment card number. Pricing is set by Goldgar or your Community and is subject to change at any time without prior notice.

All sales are final. We do not offer self-service refunds. Refunds are granted solely at Goldgar's discretion in exceptional circumstances.

6. Guest Parking

If your Community offers guest parking, you are solely responsible for the accuracy of guest information you submit and for the security of any guest code or link you share. You are responsible for guest vehicles you authorize, including any violations they incur.

7. Account Deletion by You

You may request deletion of your account and personal information at any time by calling 954-902-4442 or emailing privacy@goldgarusa.com. Requesting deletion has the following consequences, which you accept by submitting the request:

• No refund. Any vehicle pass, guest pass, or renewal you purchased is forfeited — deletion does not entitle you to a refund, per Section 5.
• Permits are voided immediately. Any active permit, vehicle pass, or guest access tied to your account is cancelled the moment your account is deleted, regardless of remaining term.
• Your Community's rules still apply. If your Community requires a valid registration or permit to park, deleting your account does not exempt your vehicle from that requirement. A vehicle left on the property without a valid permit after deletion is subject to the same enforcement as any unregistered vehicle — including a violation and towing or immobilization at the vehicle owner's expense, per Section 3.

See our Privacy Policy for exactly what data is deleted and what limited records we retain (e.g., permanent violation/dispute records).

8. Suspension & Termination

Goldgar reserves the right to suspend, restrict, or terminate access to the Service for any account that violates these Terms, provides false information, or fails to come into compliance with a Community's rules (including Florida's driver's license address-update requirement, FS 322.19, described in our Privacy Policy) within the required window.

9. Third-Party Services

Account creation and purchases run through a third-party e-commerce and checkout platform. Your use of that checkout is also subject to that provider's own terms and privacy policy, which are presented to you at the point of purchase. We are not responsible for the availability or performance of any third-party platform we rely on to provide the Service.

10. Disclaimer of Warranties

The Service is provided "as is" and "as available," without warranties of any kind, express or implied. Goldgar does not guarantee that the Service will be uninterrupted, error-free, or that any particular enforcement outcome will occur.

11. Limitation of Liability & Release

To the fullest extent permitted by law, Goldgar Services Inc. and its staff are not liable for any indirect, incidental, special, punitive, or consequential damages arising from your use of the Service, including damages related to towing, immobilization, or other enforcement actions.

Our total liability to you is capped at the towing charge on an incorrect tow. If Goldgar authorizes a tow of your vehicle in error — that is, when your vehicle was in fact properly registered, safelisted, or otherwise permitted under your Community's rules at the time — our entire liability is limited to reimbursing you for the towing and storage charge you actually paid to recover the vehicle, on presentation of the tow company's receipt. That is the whole of our liability, and it is your sole and exclusive remedy.

Violation notices and stickers: no liability, even if the violation was issued in error.

Goldgar is not liable for any damage, cost, inconvenience, loss, or harm of any kind arising out of the placement, adhesion, presence, or removal of a violation notice, sticker, decal, tag, hanger, or other notice affixed to or placed on a vehicle in violation of the Community's rules — including, without limitation, any residue, marking, discoloration, scratching, tearing, or damage to glass, paint, tint, wrap, trim, or any other surface, and including the time, effort, or expense of removing the notice. Placement of a notice on a vehicle in violation is the enforcement mechanism the Community has adopted, and you accept it as a consequence of parking in violation.

This is true even where the violation turns out to have been issued improperly. If a violation is issued in error, Goldgar's entire and only obligation is to (a) close, void, or dismiss the violation properly in its records so that it carries no further consequence for you, and (b) ensure that the erroneous violation does not itself directly result in a tow or immobilization of your vehicle. Once those two things are done, Goldgar has fully discharged its obligation to you. We owe you nothing further — no compensation, no reimbursement, no damages for the sticker or notice, and nothing for inconvenience, aggravation, time, cleaning, detailing, repair, or any other consequence of a notice that was placed on the vehicle. Your sole and exclusive remedy for an improperly issued violation is its proper closure.

The only circumstance in which an improper violation carries any monetary liability for Goldgar is the one described immediately above: where the erroneous violation directly caused a tow, in which case our liability is limited to the towing and storage charge you actually paid, and nothing more.

For every other claim of any kind arising out of or relating to the Service, and to the fullest extent permitted by law, Goldgar's total aggregate liability shall not exceed one hundred dollars ($100). We are not liable for vehicle damage, loss of use, lost wages, missed appointments, rental or transportation costs, or any other loss arising from a tow, an immobilization, a violation, or a violation notice.

Tow companies are independent contractors. Goldgar does not tow, immobilize, move, store, or take custody of vehicles. Towing and immobilization are performed by licensed third-party companies engaged by your Community, and they are not Goldgar's agents for the custody, handling, transport, or storage of a vehicle. Any claim for damage to a vehicle, for its condition or contents, or for towing and storage charges on a correct tow must be brought against that company directly.

By using the Service, you release Goldgar Services Inc. from claims arising out of enforcement actions taken under Goldgar's engagement with your Community, including actions you contend were inconsistent with your Community's rules, and you agree to indemnify Goldgar against claims arising from your violation of these Terms or your Community's rules. Nothing in these Terms limits any liability that cannot be limited under Florida law.

12. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles. Any dispute arising from these Terms or the Service shall be brought exclusively in the state or federal courts located in Broward County, Florida.

13. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated to registered residents via email. Continued use of the Service after an update constitutes acceptance of the revised Terms.

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